General terms and conditions of sale and service

General Terms and Conditions of Sale and Service

These General Terms and Conditions of Sale and Service ("Terms") apply to all purchases and services provided by Dicason. By placing an order or using our services, you agree to be bound by these Terms.

1. General Information

2. Order Process

  • By placing an order on our website, you are making an offer to purchase products subject to these Terms.
  • All orders are subject to acceptance and availability. If an item is unavailable, we will notify you and provide alternative solutions or issue a refund.
  • You must provide accurate information when placing an order. We are not responsible for delays or errors caused by incorrect or incomplete information.

3. Prices and Payment

  • All prices are listed in the relevant currency and include VAT, unless stated otherwise.
  • Shipping costs are additional and will be calculated at checkout.
  • We accept all major payment methods including credit and debit cards, PayPal, and other payment options specified at checkout.
  • Payment must be made in full at the time of order placement.

4. Shipping and Delivery

  • We offer international shipping to most countries.
  • Shipping costs and delivery times vary depending on your location.
  • We are not responsible for delays caused by customs or other factors beyond our control.
  • Upon shipment, you will receive a tracking number to monitor your order’s progress.

5. Returns and Refunds

  • You have the right to return items in accordance with our Return Policy, which can be found on our website.
  • Returned items must meet the criteria outlined in the Return Policy.
  • Once the return is processed and approved, a refund will be issued to the original payment method within 14 days.

6. Warranty and Product Information

  • Products sold on Dicason are warranted against defects for a period of 1 year from the date of purchase unless otherwise stated.
  • If a product is defective, please contact us within 7 days of receiving your order for a replacement or refund.
  • For more detailed information on product warranties, please refer to the product page on our website.

7. Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.
  • Our liability is limited to the purchase price of the product or service in question.
  • We are not responsible for any damage to the products after they have been delivered to the specified address.

8. Privacy and Data Protection

  • Your personal data is collected and used in accordance with our Privacy Policy, which can be found on our website.
  • We take reasonable steps to ensure the security and privacy of your information and will not share it with third parties except as outlined in our Privacy Policy.

9. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of the European Union.
  • Any disputes arising out of or in connection with these Terms will be resolved through amicable negotiations.
  • If a resolution cannot be reached, the dispute will be settled by the competent courts in the jurisdiction where Dicason operates.

10. Changes to the Terms and Conditions

  • We reserve the right to amend or update these Terms at any time.
  • Changes will be posted on our website, and the updated Terms will apply to all orders placed after the date of posting.

11. Contact Us

If you have any questions or need further clarification regarding these Terms, please contact us at:

By placing an order with Dicason, you confirm that you have read, understood, and agree to these Terms and Conditions of Sale and Service.

PRIORITY ASSISTANCE

Monday to Friday, 9am to 6pm.

SECURE DELIVERY

We deliver orders to the location you specify.

SATISFIED OR YOUR MONEY BACK

We guarantee the satisfaction of all our customers.