Returns Policy

Returns Policy

At Dicason, we strive to ensure you are completely satisfied with your purchase. If for any reason you wish to return an item, our return's policy is designed to make the process straightforward and hassle-free.


1. Right of Withdrawal (EU Customers)

In compliance with EU regulations, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

  • To exercise your right of withdrawal, you must notify us at support@dicason.com within the 14-day period.
  • Returned items must be unused, in their original packaging, and in the same condition as received.

2. Conditions for Returns

To qualify for a return:

  • The item must be unused, undamaged, and in its original packaging.
  • Certain products, such as perishable goods or personalized items, may not be eligible for return.

3. How to Initiate a Return

  • Contact us at support@dicason.com with your order number and the reason for the return.
  • We will provide you with instructions on how to send the item back to us.

4. Refund Process

  • Once we receive the returned item and confirm it meets our return conditions, we will issue a refund to your original payment method within 14 days.
  • Shipping costs for returning the item are the responsibility of the customer unless the item was damaged or defective.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of receiving it at support@dicason.com.

  • Include photos of the damage or defect to help us process your request.
  • We will arrange a replacement or full refund at no additional cost to you.

6. Exceptions

  • Items that are personalized, custom-made, or perishable may not be eligible for return or refund unless they arrive damaged or defective.
  • Sale items may not qualify for refunds unless explicitly stated.

7. Contact Us

If you have any questions or need assistance with a return, please reach out to us at support@dicason.com.

We are committed to ensuring your shopping experience is enjoyable and worry-free.